General News

Bronwyn is pleased to advise she has just spent this week in the Philippines conducting Australian Consumer Law training on behalf of a client who operates a customer service department (CSD) in Manila. It is important that CSD staff properly understand consumer guarantees; refunds, repairs and replacements for major versus minor faults; product safety liability […]

Bronwyn speaks to Kwame Slusher, editor of the GRC Professional about consent, data collection and the importance of privacy policies in light of the ACCC’s approach to digital platforms and data collection. See the link