Bronwyn is pleased to advise she has just spent this week in the Philippines conducting Australian Consumer Law training on behalf of a client who operates a customer service department (CSD) in Manila. It is important that CSD staff properly understand consumer guarantees; refunds, repairs and replacements for major versus minor faults; product safety liability and recalls; misleading or deceptive conduct; and bait advertising. This will also ensure a company’s corporate legal liability, and supply chain operational risk are reduced, whilst creating a pro-compliance business culture.
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